1. Your Privacy Matters to Us 

At China City Walk(“we”, “our”, “us”),  we prioritize your privacy and are committed to safeguarding your personal information. We collect and use your data only for essential purposes, such as processing travel bookings, securing visas, arranging accommodations, and fulfilling purchases. Your information is never shared with third parties unless required to deliver your requested services (e.g., partnering with airlines or hotels) or to comply with legal obligations.

2. Personal information collection

Personal information refers to any data that can be used to identify an individual, directly or indirectly. We store personal information that is provided to us as a part of our business, or that is provided to us through the use of our products and services.

Due to the nature of the services we provide it is generally impractical for us to deal with you without knowing your name and your contact details. However, where it is practical for us to do so, we shall provide you with the option to deal with us anonymously or by using a pseudonym.

Below personal information will be collected in order to start our service:

1. Your name
2. Gender
3. Birthday
4. Contact details such as email, phone, address and social account
5. Passport/ID information
6. Payment details
7. Travel preferences
8. Dietary/medical requirements
9. Customs
10. Technical data such as IP address, browser type, cookies and usage analytics
11. Other information which related to our services

We collect personal information from a wide variety of sources including:

1. through our website www.chinacitywalk.com (the Site);
2. from you contacting us and conducting business with us;
3. from your company, employers and managers with whom we are dealing;
4. by you interacting with us, whether by telephone, email, or any other electronic or online methods;
5. through any of our other business activities or events.

We only collect personal information where it is reasonably required.

3. Purpose of data collection

We automatically gather information to monitor the provision of our other products and services and your use of our Site. Much of the data we collect is aggregated and anonymous to us.

In general, we use personal information for providing, evaluating, improving, personalising and developing our business, our Site and our associated products and services.

More specifically we use personal information:

1. for providing any products and services you have requested from us;
2. to enable you to access and use the products, services, the Site and applications provided by us or any of our related agents, suppliers, contractors and merchants;
3. to request, book and confirm products and services from us and any of our related agents, suppliers, contractors and/or merchants;
4. to operate, protect, improve and optimize products, services, the Site, applications, business or user experience of us and any of our related agents, suppliers, contractors or merchants including to perform analytics, conduct research and for advertising and marketing;
5. for answering your inquiries and providing you support;
6. to comply with legal obligations requirements to proceed our service ,resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
7. for improving user satisfaction, particularly with regard to our Site including to personalize your visits to our Site and developing the design and style of our Site to improve the products and services provided to you;
8. for informing you about the latest changes to our products, services or Site or promotional offers which we believe may be of interest to you;
9. to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us;
10. for communicating, and personalizing such communication, with you;
11. for promoting and marketing our services to you ;
12. to send you service, support, administrative messages, reminders, technical notices, updates and security alerts and information requested by you;
13. to enable you to share our Site content with others ;
14. for our internal research and statistical purposes;
15. for carrying out technical and statistical analysis to measure the performance of our products, services and our Site
16. for enabling us to forward to you other information or material which we believe may be of interest to you; 

4. Disclosure of personal information

We may disclose personal information for the purposes described in this Policy to:

1. our employees, related agents and contractors;
2. our third-party suppliers, merchants and service providers (including providers for the operation of our Sites or our business or in connection with providing our products and services like hotels, airlines, tour guides, tickets;
3. professional advisers and agents;
4. payment systems operators (e.g. merchants receiving card payments PayPal/Stripe);
5. our existing or potential agents, business partners or partners;
6. anyone to whom our assets or businesses (or any part of them) are transferred;
7. specific third parties authorized by you to receive information held by us;
8. the China National Tourism Administration (China Government Department) for statistical purposes

Aside from the above, we will only disclose personal information as legally required

5. Protecting your personal information

We protect personal information include:

1. adopting appropriate and up-to-date technological protection measures to protect our computer systems and networks for storing, processing and transmitting personal information;
2. adoption of procedural and personnel measures for limiting access to personal information by our staff;
3. reviewing our information collection, storage and processing practices; 
4. such other security measures we consider reasonable and appropriate from time to time.

Notwithstanding that we use our best endeavours to protect all personal information we collect and hold, please be aware that we unfortunately cannot guarantee its complete security and will not be responsible where it is obtained by illegal third-party actions.

When personal information is no longer required to be kept by us, we will take reasonable steps (taking into account any contractual/legal obligations that we are required to comply with) to destroy or delete the personal information in a confidential manner.

6. Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our products and services.

7. Third-party disclosure

7.1 Disclosure for analytics

We may use Google Analytics to track your usage of our Site. Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of the website, to prepare reports on the site’s activities and share them with other Google services.

Google may use the data collected to contextualize and personalize the ads of its own advertising network. Personal data collected by Google includes cookie and usage data, which is processed in the United States of America. You can find Google’s privacy policy here: http://www.google.com.au/policies/privacy/.

7.2 Data retention

We store all personal information that we collect on cloud servers that may located in various locations throughout the world including the United States of America. We may store information in multiple locations for both security and resiliency purposes.

If you are located outside of China and choose to provide your personal information to us, your personal information will be transferred to China and processed in accordance with this Policy.

7.3 Trusted third-party

We may also disclose your personal information to a trusted third-party who also holds other information about you. This third-party may combine your information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalize your experience and enhance the products and services that we believe may be of interest to you.

8. Third-party sites

Our Site may contain links to other sites which are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the privacy policy of every site you visit.We have no control and assume no responsibility for the content, privacy policies, or practices of any third-party sites, products or services whatsoever.

9. Accessing and updating your personal information

9.1 Access to Personal Information

We will provide you the access to your personal information held by us unless:

1. giving access would be unlawful;
2. giving access would result in a breach of our contractual obligations to another party;
3. denying access is required under the Privacy Laws or any other applicable law.

9.2 Request for Access ,correct or delete

If you would like access to your personal information aside from your account information, you must contact us officially via email [email protected]. After reception of your request, we will contact you and either provide you with the information you have sought or return to you with an explanation detailing why we can not provide you with the information.If you wish to have your personal information deleted, please let us know and we will take all reasonable steps to delete it, unless we need to keep it for legal reasons.

10. Contact us

For any further information about this Policy please contact us at [email protected]